Common questions
You've got questions. Here are the honest answers.
Will it sound like a robot?
No. It's built to sound like a calm, professional receptionist, not a script reader. Don't take my word for it, call 07 3179 6644 and listen for yourself. That's exactly what your callers will hear.
What happens when I'm already on a call?
Your phone rings first, same as always. Backup Line only picks up when you don't, whether you're on another call, on the tools, or out of range. You never miss a second call because of it.
Do I need to change my number?
No. You keep your existing number, the one on your ute, your business card, everywhere. I set up call forwarding from your phone. Takes about 30 seconds and I walk you through it on the setup call.
What if a caller asks to speak to me directly?
It handles it the way a good receptionist would: explains you're with another customer, takes their details, and lets them know you'll call back. No dead air, no chasing a human who isn't there.
How fast do I get the lead?
The text hits your phone within seconds of the call ending: name, number, suburb, and what the job is. By the time you put your tools down you can already be calling them back.
What does it cost after the free trial?
$750 one-off setup, then $250 a month, everything included, no per-call fees. One recovered job that would've otherwise gone to voicemail is usually enough to cover the monthly cost. No lock-in, cancel any time.
What if a plumber near me already has Backup Line?
I only take one plumber per suburb, so I'm never running your leads past a competitor down the road. If your patch is already taken, I'll tell you straight rather than sign you up anyway.
What's the catch with the free trial?
Genuinely none. I set it up for free because I'd rather you see it catching real calls than take my word for it. If it doesn't pay for itself in three weeks, tell me to switch it off and forward your number back. No charge, no contract, no awkward conversation.
Why three weeks and not something shorter?
A few days can just be a quiet stretch and tell you nothing. Three weeks covers a normal mix of slow days and flat-out ones, so what it catches actually looks like a typical month, not a lucky one.
Why not one of the cheap AI receptionist apps?
Those are self-serve tools: you sign up, write the prompts, and keep tweaking them yourself as jobs change. Backup Line is installed for you, set up around how you actually run your calls, and kept tuned over time. You never touch a setup screen.
Stop losing jobs to voicemail.
Brisbane-based. You deal with a real person, not a call centre. I build it, I run it, you never touch it.