Privacy Policy

Last updated: July 2026

Backup Line ("I", "me") provides an AI phone-answering service for tradespeople in Brisbane. This policy explains what information I collect through this website, why, and how I handle it in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What I collect

When you fill in the "Book your three-week trial" form, I collect the name, mobile number, and suburb you provide, so I can call or text you back about setting up the trial. I don't ask for or store any payment details through this website.

Like most websites, I also use Google Analytics to see how many people visit the site and which pages they look at. This collects general usage data (pages viewed, approximate location, device type) but not your name or contact details unless you've separately submitted the booking form.

How I use it

I use the details you submit only to contact you about your Backup Line trial and, if you go ahead, to set up and run the service on your line. I don't sell, rent, or share your information with third parties for marketing purposes.

How I store it

Form submissions are handled through Netlify's form service and stored securely. I keep your details only as long as needed to contact you and, if you become a customer, to provide the service. After that, I delete it on request.

Your rights

You can ask me what information I hold about you, ask me to correct it, or ask me to delete it at any time. Just email me, see below.

Contact

For any privacy questions or requests, email hello@backupline.com.au.