Pricing
Simple, all-in, one plumber per suburb.
Try it free for three weeks on your own calls. If it doesn't pay for itself, walk away, no charge. If it does, it's $750 to set up and $250 a month after that. No lock-in, no per-call fees, no surprises on the invoice.
Run it free for three weeks. Keep it only if it pays.
I set it up for nothing. You run it on your line for three weeks and watch it catch the calls you're losing right now. If it doesn't pay for itself, walk away. No charge. No lock-in.
One recovered after-hours job is usually worth more than a month of this. That's the whole bet, and the trial is how you check it on your own numbers.
One plumber per patch. I don't run your competitor's phones. Once your suburb's taken, it's taken.
- I build it and run it, you touch nothing
- Month to month · cancel any time
- Tuned for plumbing calls in your area
Free trial
Book your three-week trial
Leave your details and I'll call you back today to get it set up. Takes about 10 minutes.
Who's behind it
Backup Line is mine, based in Brisbane's western suburbs. I build your agent, I test it, I run it, and if something needs fixing you text me and it gets fixed. No call centre, no agency, no ticket queue. You get my mobile.
Common questions
You've got questions. Here are the honest answers.
Will it sound like a robot?
No. It's built to sound like a calm, professional receptionist, not a script reader. Don't take my word for it, call 07 3179 6644 and listen for yourself. That's exactly what your callers will hear.
What happens when I'm already on a call?
Your phone rings first, same as always. Backup Line only picks up when you don't, whether you're on another call, on the tools, or out of range. You never miss a second call because of it.
Do I need to change my number?
No. You keep your existing number, the one on your ute, your business card, everywhere. I set up call forwarding from your phone. Takes about 30 seconds and I walk you through it on the setup call.
What if a caller asks to speak to me directly?
It handles it the way a good receptionist would: explains you're with another customer, takes their details, and lets them know you'll call back. No dead air, no chasing a human who isn't there.
How fast do I get the lead?
The text hits your phone within seconds of the call ending: name, number, suburb, and what the job is. By the time you put your tools down you can already be calling them back.
What does it cost after the free trial?
$750 one-off setup, then $250 a month, everything included, no per-call fees. One recovered job that would've otherwise gone to voicemail is usually enough to cover the monthly cost. No lock-in, cancel any time.
What if a plumber near me already has Backup Line?
I only take one plumber per suburb, so I'm never running your leads past a competitor down the road. If your patch is already taken, I'll tell you straight rather than sign you up anyway.
What's the catch with the free trial?
Genuinely none. I set it up for free because I'd rather you see it catching real calls than take my word for it. If it doesn't pay for itself in three weeks, tell me to switch it off and forward your number back. No charge, no contract, no awkward conversation.
Why three weeks and not something shorter?
A few days can just be a quiet stretch and tell you nothing. Three weeks covers a normal mix of slow days and flat-out ones, so what it catches actually looks like a typical month, not a lucky one.
Why not one of the cheap AI receptionist apps?
Those are self-serve tools: you sign up, write the prompts, and keep tweaking them yourself as jobs change. Backup Line is installed for you, set up around how you actually run your calls, and kept tuned over time. You never touch a setup screen.